FAQ

FAQ smart av box

How do I join a meeting, webinar, or class from a Mac or PC?

Joining is easy and just takes a few seconds:
Simply click the link in the invitation. You’ll proceed to your session immediately. Just remember to register first if attending a webinar or class. (The registration link is in the invitation email.)

How do I join a meeting, webinar or class from a mobile device?

With very little effort!
First, download the free Smart AV box app on the App Store, Google Play Store

Once installed, it’s much like joining from a computer. Simply click the link in your invitation email or open the app and enter the session ID.

Do I need a Smart AV box account to attend a session?

Absolutely not – we want everyone to be able to attend.

What are the system requirements to attend a Smart AV box Meeting / Session?

On a PC:

Internet Explorer 9, Mozilla Firefox 34, Google Chrome 39 (JavaScript enabled) or the latest version of each web browser
Windows XP, Windows Server 2008 or later
Cable modem, DSL or better Internet connection (1 Mbps or faster)
Dual-core 2.4GHz CPU or faster with 2GB or more of RAM

On a Mac:

· Safari 6, Firefox 34, Google Chrome 39 (JavaScript enabled) or the latest version of each web browser
· Mac OS X 10.8 (Mountain Lion) or newer
· Cable modem, DSL or better Internet connection (1 Mbps or faster)
· Intel processor (2GB of RAM or better)
· Participants wishing to connect to audio using VoIP a microphone and speakers. (A USB headset is recommended.)

On an iPad, iPhone, Android, or Windows mobile device:

· Free Smart AV box app from the App Store, Google Play
· WiFi connection recommended for VoIP audio

Can I view a session in full-screen format?

Yes. On the top of the control panel, click the View Menu button and select the Full-Screen option. Or, on the tab on the side of the control panel you can click the View button to toggle between Full Screen and Window viewing. For an illustrated explanation,