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Order Management System BOSS

Order Management : to meet your every need

1. Order Processing & Automation

Opportunities & Lead Management.

Upgrade, Downgrade, Migration, Shifting, Price revision, Termination.

Document Management.

Automates order approvals, cancellations, and modifications.

2. Technical Feasibility

Assesses whether the required technology, infrastructure, and resources are available.

Evaluates system compatibility with existing platforms and software.

3. Stakeholder Analysis

Gathers input from key stakeholders to ensure project alignment.

Assesses customer and employee acceptance of the proposed system.

4. Approval Process

After order creation, approval process will come into picture.

Order will pass through different approvals.

Approval Authority can approve or reject the order.

In case the order gets approved, it will flow in provisioning bucket.

If order gets rejected, it will be sent back for the order creation process.

Provisioning Module

A Provisioning Module is essential for telecom and ISP businesses to automate service activation, configuration, and management. Our advanced provisioning system ensures fast, accurate, and efficient deployment of services, reducing manual work and improving customer experience.

Key Features:

Automated Service Activation

  • Instantly activates new connections for voice, data, and broadband services.
  • Reduces manual intervention, minimizing errors and delays.

Multi-Network Support

  • Works with mobile, fiber, DSL, cable, and wireless networks.
  • Ensures seamless service provisioning across different technologies.

Real-Time Order Processing

  • Integrates with order management for smooth workflow automation.
  • Tracks provisioning status and sends real-time updates to customers.

Workflow Automation

  • Customizable workflows for service activation, upgrades, and suspensions.
  • Ensures compliance with business rules and policies.

Service Configuration & Management

  • Allows easy configuration of speed, bandwidth, and service features.
  • Supports dynamic provisioning based on customer plans.

Monitoring & Alerts

  • Tracks provisioning status and detects failures in real-time.
  • Sends automated alerts for failed or delayed activations.

Self-Service Portal

  • Allows customers to check activation status and request service changes.
  • Enhances customer satisfaction with quick, transparent updates.