The Smart dialer uses a variety of algorithms to predict both the availability of agents and called party answers, adjusting the calling process to the number of agents it anticipates (or predicts) will be available when the calls it places are expected to be answered. While, auto dialer merely automatically dials telephone numbers for call center agents who are idle or waiting for a call,
Authentication
Smart ACD
Predictive Dialer
Smart Messager
Call Details Record
Smart Management
Call Queuing
Music on Hold
Call Recording (Logger)
Music on Transfer-Flexible Mp3-based System
Call Barging
Database Store/Retrieval
Call Transfer
Database Integration
Call Monitoring
API Integration with existing CRM & MIS
Call Forward variable
